LENSSON, s. r. o.
Valid and effective from
These General Terms and Conditions for Accommodation of LENSSON, s. r. o., with its registered office at Panenská 18, 811 03 Bratislava, Company ID No.: 35 955 562, registered in the Commercial Register of City Court Bratislava III, Section Sro, File No. 37609/B, regulate the conditions of accommodation and form an integral part of every agreement concluded between LENSSON, s. r. o. and the customer ordering accommodation.
Article I. Definitions
The words defined in this Article of GTC that are used in the singular shall also apply to the plural and vice versa, unless the context of these GTC require otherwise. The words used in any grammatical gender shall include all other grammatical genders (e.g. the words in masculine gender shall cover also the feminine and neuter gender).
The terms and definitions used in these GTC shall, unless stated otherwise, have the following meaning:
Accommodation Price – the contractual price for Accommodation agreed between the Accommodation Provider and the Customer;
Day – a calendar day;
Guest – a natural person to whom Accommodation has been provided;
GDPR Regulation – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
Civil Code – Act No. 40/1964 Coll., Civil Code;
Commercial Code – Act No. 513/1991 Coll., Commercial Code;
Customer – a natural or legal person who has entered into an Accommodation Agreement with the Accommodation Provider in written or another appropriate form; this person may, but does not have to be, the Guest;
Booking – a binding Accommodation reservation made in accordance with these GTC;
Business Hours – the official opening and operation hours of the Accommodation Facility published on the Website;
Complaints Procedure – the complaints procedure issued by the Accommodation Provider to ensure the prompt and proper handling of Complaints, grievances and suggestions from Guests and Customers, and to provide proper information for Guests and Customers regarding the conditions and method of filing Complaints; the Complaints Procedure forms an integral part of these GTC and is regulated in Article VI;
Complaint – a written submission by the Guest and/or Customer requesting an investigation of defects or other shortcomings relating to the Accommodation;
Consumer – the Customer and/or Guest acting as a natural person outside the scope of their business activity or profession;
Third Party – any natural or legal person, authority, association, foundation, other entity or person having legal personality under any jurisdiction, other than the Accommodation Provider, Guest or Customer;
Accommodation Rules – a document regulating the conditions of temporary accommodation and the rights and obligations of the Accommodation Provider, Guest and Customer, available at the Accommodation Facility;
Accommodation Unit – a specific space within the Accommodation Facility that is the subject of the Agreement;
Accommodation Facility – the premises of a property in which the Accommodation Provider offers accommodation services, such as a hotel, hostel, lodging house, etc.;
Accommodation – temporary accommodation services for an agreed period and in an agreed part of the Accommodation Facility provided by the Accommodation Provider under the Accommodation Agreement;
Accommodation Provider – LENSSON, s. r. o., with its registered office at Panenská 18, 811 03 Bratislava, Company ID No.: 35 955 562, registered in the Commercial Register of City Court Bratislava III, Section Sro, File No. 37609/B, e-mail: info@villasanca.sk, telephone: +421917865194;
GTC – these General Terms and Conditions for Accommodation;
Website – the Accommodation Facility’s website, i.e. https://villasanca.sk/
Alternative Dispute Resolution Act – Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended;
Personal Data Protection Act – Act No. 18/2018 Coll. on the Protection of Personal Data, as amended;
Consumer Protection Act – Act No. 108/2024 Coll. on Consumer Protection;
Agreement – the accommodation agreement under which the Accommodation Provider undertakes to provide Accommodation services and the Customer undertakes to pay the Accommodation Price properly and on time;
Parties – the Accommodation Provider, Guest and Customer jointly or individually.
Article II. General Provisions
Based on these GTC, the Accommodation Provider undertakes to provide the Guest with Accommodation services in the Accommodation Facility in the scope, quantity and quality specified in the Booking, and the Customer undertakes to pay the Accommodation Price in accordance with these GTC.
These GTC form an integral part of the Agreement. In the event of any discrepancy between the Agreement and these GTC, the provisions of the Agreement shall prevail.
The Accommodation Provider reserves the right to amend or supplement these GTC upon his discretion at any time without prior notice of Guest and/or Customer. The version of the GTC valid at the time of conclusion of the Agreement between Parties shall apply on the Agreement.
Should the Customer and/or Guest wish to purchase additional services beyond the agreed Accommodation under Agreement, such services may be provided only subject to current availability and the price list published on the Website and/or at the Accommodation Facility.
Article III. Conclusion of the Agreement, Payment Conditions
The Customer may book Accommodation either through the Website or in person at the Accommodation Facility during Business Hours under the following conditions:
Accommodation Booking in Person in Accommodation Facility
When booking Accommodation in person in the Accommodation Facility, the Customer selects the desired Accommodation services and pays the Accommodation Price, whereby the Agreement is deemed concluded. The Customer confirms that prior to concluding the Agreement, he has familiarised himself with these GTC and the Accommodation Rules, and by paying the Accommodation Price, he expresses his agreement thereto.
Accommodation Booking via the Website
The Customer may also conclude the Agreement through the Website by completing and submitting a Booking. The Booking may be submitted only after all mandatory information of the form has been completed, consent to these GTC, the Accommodation Rules has been provided, and the button “Order with Obligation to Pay” has been pressed. Following submission of the Booking, the Customer shall receive confirmation of receipt of the Booking. The Agreement shall become valid upon proper delivery of the Booking confirmation and shall become effective upon payment of the Accommodation Price.
The Accommodation Price under Booking may be paid by bank transfer to the Accommodation Provider’s account, by payment card, or in cash at the Accommodation Facility during Business Hours, within 2 Days from submission of the Booking. The Customer shall specify the selected payment method in the Booking. The Accommodation Price shall be deemed paid on the date the funds are credited to the Accommodation Provider’s bank account or, in the case of cash payment, on the date the full Accommodation Price is paid at the Accommodation Facility.
Article IV. Rights and obligations of the Parties
The Accommodation Provider shall hand over the Accommodation Unit reserved for the Guest in a condition suitable for proper use and shall ensure the uninterrupted exercise of rights associated with the Accommodation.
The Guest shall properly use the Accommodation Unit reserved for his Accommodation, common areas of the Accommodation Facility and services connected with the Accommodation. The Guest cannot make any substantial alterations in these premises without the Accommodation Provider’s consent. The Accommodation Unit may be used solely for accommodation purposes. The Guest is not entitled to allow any Third Party to use the Accommodation Unit or accommodate any persons other than those Guests listed in the Agreement (or Booking).
The Accommodation Unit may only be used by Guests specified in the Agreement (or Booking) or by Third Parties approved in advance by the Accommodation Provider. The Customer shall inform the Accommodation Provider in advance of the number of Third Parties and their relationship to such persons. The Customer shall provide the Accommodation Provider with the following data relating to Guests and Third Parties: first name, surname, address, date of birth and identification card number. The Accommodation Provider has the right to request the submission of identity documents or other relevant document to verify the accuracy of the information provided.
When completing the Booking form, the Customer is obliged to provide complete and accurate data of the Guest and bears full responsibility for its accuracy and completeness, including obvious clerical or calculation errors. The Accommodation Provider shall not be liable for any consequences arising from incorrect information supplied.
The Guest shall comply with the Accommodation Rules, respect quiet hours (22:00 to 06:00), and act in a manner that does not disturb or restrict other accommodated guests in the Accommodation Facility.
The Customer and/or Guest shall be liable for damage to the Accommodation Provider’s property, as well as damage caused by Third Parties under Art. IV para 3 of GTC, as well as damage caused by Third Persons who were enabled to entry the Accommodation Unit by the Guest without the permission of the Accommodation Provider. The Customer and/or Guest shall compensate such damage without undue delay.
The Guest may not move furnishings, furniture or other equipment within the Accommodation Unit and/or Accommodation Facility, carry out repairs, or interfere with telephones, radio or television receivers, electrical installations or any other installations. The Guest shall immediately report any defects, damage or deficiencies discovered in the Accommodation Unit and/or Accommodation Facility to the Accommodation Provider in writing (or by telephone if urgent).
The Guest shall observe fire safety, security and hygiene measures and prevent damages to health, property and the environment. The Guest undertakes to use the provided electricity, water and heating economically.
Smoking is strictly prohibited throughout the Accommodation Facility (including the Accommodation Unit), as well as in the whole object. This smoking prohibition applies to cigarettes, cigars, pipes, electronic cigarettes, heated tobacco products and all other products intended for smoking or inhalation of smoke or vapour.
. Accommodation with pets is not permitted, unless otherwise agreed by the Parties.
Article V. Termination of the Agreement
The Agreement terminates upon expiry of the period, to which the Accommodation was agreed.
If the Customer fails to pay the full Accommodation Price within the period specified in these GTC, the Accommodation Provider may notify the Customer and grant an additional 5-day period for payment of the whole Accommodation Price. If the Accommodation Price is not paid by the Customer even within this additional period, the Accommodation Provider is entitled to withdraw from the Agreement, whereby the Parties explicitly agreed that in such case the Agreement shall be cancelled from the beginning and the Parties shall return any performance already delivered.
Before the commencement of Accommodation, the Customer may withdraw from the Agreement without giving any reason; however unless in the Agreement, these GTC or on Website of Accommodation Provider stated otherwise, the Customer shall pay the following cancellation fees depending on the number of days before the commencement of Accommodation:
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withdrawal up to 2 days before commencement of Accommodation: 100% of the Accommodation Price;
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withdrawal from 2 to 7 days before commencement of Accommodation: 50% of the Accommodation Price,
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withdrawal more than 7 days before commencement of Accommodation: 0% of the Accommodation Price.
Unless otherwise agreed by the Parties, if the Client and/or Guest fails to arrive at the Accommodation Facility by the scheduled start time of the Accommodation without notifying the Accommodation Provider (so-called no-show), the Accommodation Provider is entitled to a cancellation fee equal to 100% of the Accommodation Price. In such cases, the Accommodation Provider is entitled to make the Accommodation Unit available to other guests on the day following the scheduled start of the Accommodation, without the Client having any claims against the Accommodation Provider.
If Accommodation Price is subject to a discount and designated as „non-refundable,“ „non-ref,“ and/or „NF,“ the Accommodation Provider is entitled, in the event of Customer withdrawal from the Agreement before the commencement of Accommodation and in the event of „no-show,“ to a cancellation fee equal to 100% of the Accommodation Price, to which the Customer expressly agrees.
The Client acknowledges and agrees that cancellation fees may differ from those stated above during specific periods of the calendar year or for specific Accommodation Units. If cancellation fees other than those set out in these GTC are listed on the Website (or another platform used for booking Accommodation) for a specific date and a specific Accommodation Unit, such differing cancellation fees shall apply.
The Customer agrees that the Accommodation Provider may set off the cancellation fee against the Accommodation Price already paid, i.e. the Accommodation Provider shall refund only the difference between the paid Accommodation Price and the cancellation fee within 15 days from withdrawal.
The Accommodation Price shall be refunded to the Customer exclusively by bank transfer to the bank account specified to the Accommodation Provider. The Customer shall dully and timely notify the necessary information on his bank account and the Accommodation Provider shall not be liable for incorrectly specified information and any consequences arising therefrom.
After the commencement of Accommodation, the Guest may withdraw from the Agreement before the end of the agreed period of Accommodation; however, the Guest shall compensate the Accommodation Provider for any loss resulting from the premature termination unless such loss could have been prevented by Accommodation Provider.
After Accommodation has commenced, the Accommodation Provider may withdraw from the Agreement before expiry of the agreed period if the Customer, Guest and/or Third Parties using the Accommodation Unit, grossly violate good morals in Accommodation Unit and/or Accommodation Facility or materially breach their obligations under the Agreement, Accommodation Rules or these GTC despite prior warning.
Withdrawal from the Agreement becomes effective upon delivery to the other Party.
The Consumer may also withdraw from the Agreement using the template withdrawal form contained in Annex No. 1 of these GTC, although this is not mandatory. The Withdrawal does not necessarily has to have the form specified in the form, however it has to contain the expression of Consumer´s will to withdraw from the Agreement. In case the Withdrawal does not fulfil this requirement, the Accommodation Provider is entitled to contact Consumer in order to clarify the will of Consumer. If Consumer confirms in writing to the Accommodation Provider its expression of will to withdraw from the Agreement, the Withdrawal is considered as delivered upon this moment of Consumer´s expression of will clarification.
Upon termination of the Agreement or Accommodation, the Guest shall return the keys from the Accommodation Unit to the Accommodation Provider, as well as any other items received from the Accommodation Provider at the commencement of Accommodation. After the termination of Accommodation, the Accommodation Provider shall check the condition of the Accommodation Unit and at the latest within 5 working days, he may eventually request the Customer to compensate damages, if their occurred in the Accommodation Unit and/or Accommodation Facility.
Article VI. Complaints Procedure
During the provision of the Accommodation, the Consumer is entitled to submit a Complaint to the Accommodation Provider to the following person: LENSSON, s. r. o., e-mail: info@villasanca.sk, telephone number: +421917865194, in the event that the Accommodation does not meet the quality, quantity, or other terms agreed upon by the Parties in the Agreement. The Consumer shall submit the Complaint right after becoming aware of the issue giving rise to the Complaint. Upon submission of the Complaint, the Accommodation Provider shall assess its legitimacy as soon as possible and if the Complaint is found to be justified, the Accommodation Provider shall take remedial action (by ensuring the complained issue to be in compliance with the Agreement), or provide an appropriate discount on the Accommodation.
Complaints (and other grievances or suggestions) after the end of Accommodation may be submitted in writing to the registered office of the Accommodation Provider (i.e. Panenská 18, 811 03 Bratislava) or to the following person: LENSSON, s. r. o., e-mail: info@villasanca.sk, telephone number: +421917865194. The Complaint must be in writing and qualified – it must clearly identify the complainant, the requested remedy and the justification (i.e. a detailed description of the complained issues). The Accommodation Provider shall issue confirmation of receipt of the Complaint right after its receipt. Complaint shall be resolved immediately or, in complex cases, no later than 5 business days from receipt of a Complaint, which contains all necessary requirements. The Consumer shall be informed by e-mail on the outcome, i.e. whether the Complaint has been rejected as unfounded or whether the Complaint has been recognised as justified, together with the proposed remedy.
If dissatisfied with the outcome, the Consumer may submit a request for remedy in the same manner as a Complaint, i.e. in writing to the registered office of the Accommodation Provider (i.e. Panenská 18, 811 03 Bratislava) or to the following person: LENSSON, s. r. o., e-mail: info@villasanca.sk, telephone number: +421917865194. The foregoing also applies in the event that the Consumer believes the Accommodation Provider has otherwise violated his rights.
If such request of Consumer for remedy is rejected or not answered within 30 days from its delivery and the Agreement was concluded through the Website, the Consumer may apply to an alternative dispute resolution body pursuant to the relevant provisions of Alternative Dispute Resolution Act. In order to protect his rights, the Consumer may, in accordance with this Act, attempt to reach an agreement on resolving the dispute in a lawful manner. The subject of alternative dispute resolution for consumer disputes is the Slovak Trade Inspection or another authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list of these alternative dispute resolution entities is available at the webpage: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1?csrt=740013466649187028 2, or on other actual webpage on www.mhsr.sk). Consumer may also use the so-called alternative dispute resolution platform to resolve his disputes; which can be found at: www.ec.europa.eu/consu mers/odr/. Further information regarding alternative dispute resolution arising from or related to a consumer contract is available on the website of the Ministry of Economy of the Slovak Republic (www.mhsr.sk) and in the Alternative Dispute Resolution Act.
Article VII. Delivery of Notices
Regarding communication with the Accommodation Provider in connection with the Agreement and/or these GTC, the Client and/or the Guest is entitled to contact the Accommodation Provider in the following manner:
delivery address: LENSSON, s. r. o., Panenská 18, 811 03 Bratislava
e-mail: info@villasanca.sk
Unless otherwise stated in the Agreement and/or these GTC, notices may be delivered by courier service, post or e-mail in the above stated contact details of the Accommodation Provider and on the contact details stated by the Customer. In the case of courier delivery, notice shall be deemed delivered on the date of its acceptance or refusal of acceptance. In the case of postal delivery, notice shall be deemed delivered on the date of receipt or on the date the undelivered item is returned to the sender. In the case of e-mail delivery, notice shall be deemed delivered on the next business day following dispatch, unless a different delivery date is proved.
Article VIII. Personal Data Protection
The Accommodation Provider acts as the controller of the personal data of Customers, their statutory bodies and/or employees, Guests and Third Parties. Personal data are processed in accordance with the GDPR Regulation and the Personal Data Protection Act. Besides that, the processing of personal data is also governed by the Privacy Notice of the company of Accommodation Provides, published on the Website: https://villasanca.sk/
Article IX. Final Provisions
The Agreement, these GTC and all related legal relationships shall be governed by the laws of the Slovak Republic, in particular the relevant provisions of Commercial Code, Civil Code, Consumer Protection Act and other applicable legal regulations.
All disputes arising out of or in connection with the Agreement and/or these GTC shall primarily be resolved amicably. Failing such agreement of Parties, the competent general court of the Slovak Republic shall have jurisdiction over such disputes.
If any provision of the Agreement and/or these GTC becomes invalid, ineffective and/or unenforceable, the validity, effectiveness and/or enforceability of the remaining provisions of the Agreement and/or GTC shall remain unaffected, unless it is not excluded by the core nature of such provision under relevant legal norms. The Parties undertake, without undue delay after discovering that any provision of the Agreement and/or the GTC is invalid, ineffective, or unenforceable, to replace the affected provision with a new provision the content of which corresponds as closely as possible to the intent of the Parties at the time of the conclusion of the Agreement.
The Accommodation Provider shall not be liable for delays or failure to perform obligations under Agreement and/or GTC, or any damages that was caused due to unexpected circumstances beyond its reasonable control – such as force majeure events, e.g. floods, fire, war, strikes, sabotage, laws, regulations, norms or governmental measures, and other circumstances beyond the Accommodation Provider’s control, or circumstances excluding liability under the laws of the Slovak Republic.
The Accommodation Provider may modify these GTC at any time; the current version of the GTC is always published on the Website. The provisions of the GTC valid and effective at the time of the conclusion of the Agreement between the Parties shall apply to the Agreement.
The Complaints Procedure is an integral part of these GTC.
Annex č. 1 GTC – Template Form for the Consumer for Agreement Withdrawal
(complete and send this form if you wish to withdraw from the Agreement)
LENSSON, s. r. o.
Panenská 18
811 03 Bratislava
Subject: Withdrawal from the Agreement
I/We* hereby give notice that I/we* withdraw from the Accommodation Agreement for this Accommodation Facility for the following period*: …………..
Order date/receipt date* …………..
Name and surname of the Consumer(s)* …………..
Address of the Consumer(s)* …………..
IBAN of the consumer(s) to which the Accommodation Price (after deducting any cancellation fees) may be sent …………….
_______________________
Signature of consumer(s)*
(only if this form is submitted on paper)
Date …………..
*Cross out as inappropriate.